Magic Buzz Shipping Policy
Last Updated: Dec 2023
Our products are shipped within 3-5 business days from the date of purchase via
USPS. No orders are processed over the weekend or on major holidays. Please
allow 3-7 business days for shipping.
Any domestic order placed in the U.S. will have a flat rate for its shipping cost.
We abide by all federal and state laws, which means that we may not be able to ship
our product to your state.
Where we can legally ship:
Alabama
Arizona
Arkansas
Florida
Georgia
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Michigan
Missouri
Nebraska
New Hampshire
New Jersey
New Mexico
North Carolina
Ohio
Oklahoma
South Carolina
South Dakota
Tennessee
Texas
Wyoming
Where we cannot ship (call your congressman!):
Alaska
California
Colorado
Connecticut
Delaware
Hawaii
Idaho
Louisiana
Massachusetts
Minnesota
Mississippi
Montana
Nevada
New York
North Dakota
Oregon
Pennsylvania
Rhode Island
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
What we deem as lost:
Shipment states ‘delivered’ but you have not received it. We ask that you allow up to
5 working days for your parcel to be delivered. Sometimes the courier prematurely
marks it as delivered and tries a redelivery, it turns up in a secure location at your
property or it may be at your neighbours.
Your tracking has not updated for a set length of time (see below by courier) and
you are already 50% over your delivery aim from the time of the parcel being
dispatched.
We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in
the network and we are aware of delays, otherwise we will offer a refund or
replacement.
What we deem as damaged:
Packaging arrive damaged in transit (requires photo evidence)
Some of your order is missing due to the box/packet opening in transit (requires
photo evidence)
Please contact us immediately if your items have arrived damaged or something is
missing. Must submit photographic evidence of tampered items.
What we do not cover:
Missing parcels or redelivery fees due to incorrect address information provided by
you
Delays in transit
Order marked as unfulfilled or unshipped. This may be due to inventory issues or
dispatch delays
If you requested items to be left outside your property and they go missing - this
waives the right to any claim as per carrier terms and conditions
How to submit your claim:
If your parcel is lost or damaged, please contact us on
info@themagicbuzz.com from the email address you used to place your order. A
member of our customer service team will assist you within 3 working days. What to
include in your claim:
Subject line: CLAIM for order #12345
Description of your issue
Photo evidence of damage
We will continue to track your parcel and should it appear, we request it be sent
back to us at our expense.
We ask that you do not get in touch with use regarding a missing parcel until
the allotted time has passed for it to be deemed as lost.
The Magic Buzz began in 2003 as a mobile coffee/espresso shack operating out of a VW Camper Van in the Rocky Mountains of Colorado. ‘The Buzz’, a fully restored 1971 Volkswagen Bus, elicited an outpouring of ‘wayfaring traveler’ stories, endless Grateful Dead/Panic/Phish tales, and ‘Family Road-Trip' legends loaded with nostalgia, magical memories, and an appreciation for simpler times.
Our deep interest in the wellness, non-psychoactive properties of the cannabis plant and naturally occurring legal nootropic mushrooms, transitioned the company into providing Hemp, CBD and Functional Mushroom products focused on energy and empowerment to assure safe, enjoyable, and healthy enhanced experiences in human well-being.
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2003 - Magic Buzz Coffee & Chai Company
Our magical journey began as a simple idea on the return-trip from Burning Man in 2003. What started out as a hobby business selling coffee & chai out the side-window of a 1971 VW Bus the Rocky Mountains of Colorado, has become todays 'Magic Buzz'.
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2014 - THC/Marijuana Dispensary Products (psychoactive)
In 2014 Colorado legalized Adult-Use marijuana. Magic Buzz was first to functionally-enhance cannabis products with beneficial nutraceutical supplements. We created low-dose, safe, and effective Energy, Chill, and Sleep alternatives.
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2016 - CBD/Hemp Products (non-psychoactive)
A passion for wellness, community, and outdoor activity led to the creation of FDA-compliant and non-psychoactive Hemp/CBD & minor cannabinoid products, again providing plant-based natural Energy, Recovery, and Sleep consumer choices
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2023 - Psybis-Plus™ Products
A compelling chance to create functional nootropic mushroom & cannabis blends reinvigorates innovation and excitement at Magic Buzz.
Proprietary Psybis-Plus™ was designed to enliven your life's journey and enhance your overall experiential well-being...
A "Hand Up!", rather than a hand-out...
At Magic Buzz, we practice ‘Conscious Capitalism’
We donate 1% of our gross revenue to EACH of two philanthropic efforts. A total of 2%, without compromise.
We are creating these foundations to be known for impact investing that empowers individual and community improvement through sustainability initiatives with the use of Hemp, and to reward individuals investing time and energy toward unity and the greater good in humanity.